AI voice and chat
agents for businesses
that can't afford
to miss a conversation.
Driftel Labs builds AI voice agents, chat agents, and the full systems around them — dashboards, external integrations, and web apps. We've shipped one to production ourselves. We can ship one for you.
AI Voice Agents
4–10 weeksVoice agents, dashboards, and CRM integrations
AI Chat Agents
3–8 weeksChat agents, web apps, and knowledge base integration
Unified Systems
8–14 weeksFull platform with agents, dashboards, and integrations
What We Build
Every business loses customers in conversations it can't have fast enough. The phone rings while you're with another customer. The website chat fills up after hours. The WhatsApp inquiry sits unread for three days.
Generic chatbots make it worse — they answer wrong, escalate badly, and trade short-term cost savings for long-term churn.
Voice and chat AI can close every one of those gaps. But only when they're built like product engineering — with the channels designed as one system, sharing customer context, brand voice, and clean handoff to a human when it matters.
That's the work we do.
Turn missed conversations into revenue
We build AI agents and the full systems around them \u2014 dashboards, integrations, and web apps included.
AI Voice Agents
Inbound receptionists, outbound qualifiers, IVR replacement, and voice features embedded in SaaS products. Built with production-grade voice infrastructure, custom prompt architectures, emergency and escalation routing, and real integrations into your scheduling, CRM, or operations stack. Includes the dashboards and system integrations to run it.
AI Chat Agents
Web chat widgets, in-product conversational AI, WhatsApp Business and SMS automation, internal Slack and Teams bots. Built with current-generation LLMs, retrieval over your knowledge base, real integrations into your data, and human handoff that actually works. We build the web app and admin dashboard around it too.
Unified Voice + Chat Systems
Where most agencies stop at the bot, we build the full system. Voice and chat as one platform — same brand voice, same customer context, same dashboard. A caller who messaged yesterday doesn’t repeat themselves. We deliver the agents, the web app, the integrations with your existing tools, and the operational dashboard to manage it all.
Not sure which channel to start with?
Book a free intro callProof we ship
We don't just consult on conversational AI — we built and operate a production voice product ourselves.
mercvox
Our flagship: an AI voice receptionist for trades businesses across North America. Three-layer prompt architecture (base model, industry prompts, business knowledge). Emergency keyword routing. Field-software integration for scheduling and customer sync. Tiered pricing. Live and answering calls.
Trades are the hardest possible test for a voice agent — high-stakes emergency calls, customers who'll churn if you sound fake, integrations with software that wasn't designed to play nice. If we can ship one that holds up there, we can ship one for your industry.
mercvox
AI Voice Receptionist for Trades
Serving trades businesses across North America
- Three-layer prompt architecture
- Emergency keyword routing
- Field-software integration
- Live across North America
99.9%
Uptime
<2s
Avg Response
24/7
Availability
Why our agents sound like your best employee
Every agent we ship runs on the same three-layer architecture — built for accuracy, not improvisation.
Base model
Handles language, reasoning, and edge cases. We pick the model for the job, not by default.
Domain prompt system
Managed, versioned, vertical-specific. The prompt is product, not config.
Business knowledge
The specific company’s services, pricing, policies, integrations — grounded so the agent doesn’t improvise.
This is how you get an agent that sounds native to the business — not generic, not brittle, not embarrassing to put on the phone or in front of a customer. Every architectural choice we recommend, we've shipped on our own production product.
A note from the founder
I'm Utsav Patel.
I started Driftel Labs because AI is the most credible automation opportunity service businesses have ever had. Voice and chat agents are improving efficiency, customer satisfaction, and revenue at a pace I haven't seen in any prior technology shift — but only when they're built with real engineering rigor, not bolted on as a feature.
I've spent the last 5+ years building SaaS products end to end — as an engineer and a seller. Mercvox is the latest, and the most demanding test of everything I've learned.
Driftel Labs is small by design. I lead every engagement personally, backed by a trusted network of senior contractors I bring in based on what your build needs. You get senior judgment from day one — not a junior team learning on your project.
— Utsav
Live in production in weeks, not months
Four clear phases from first conversation to a working AI agent handling real calls.
Discovery
We map your customers, conversations, channels, escalation paths, and integration requirements. Output: a written agent spec.
Pilot
We build the first version of the agent against the spec. You test real interactions, give feedback, we iterate fast.
Production
We integrate the agent into your operational stack — CRM, scheduling, support tools, dashboards — and launch with a controlled rollout. Monitoring and prompt tuning included.
Operations
Optional ongoing engagement: prompt iteration, model updates, performance review, channel expansion (e.g., adding chat to a voice-first deployment).
Pricing is scoped per engagement — we quote on the spec, not on the hope. Contact us to start the conversation.
Ready to scope your first AI agent?
Book a free intro callIs this right for your business?
Good fit
- Service businesses automating front desk and call answering
- Companies losing leads to missed calls, slow follow-up, or after-hours dead air
- Customer support teams stretched thin or expensive to scale
- SaaS products embedding voice or chat as a native feature
- Any business with inbound conversations it can’t keep up with
Not a fit
- One-off chatbot widget projects with no real integration needs
- “ChatGPT on our website” wrappers
- Voice deepfakes, impersonation, or any scam-adjacent work
- Buyers shopping purely on price
Questions we hear before every engagement
Can't find your answer?
Drop us a line and we'll get back to you within one business day. contact@driftellabs.com
Start a conversation
Tell us what you're trying to build. We respond within one business day and, if it's a fit, set up a 20-minute call to scope.
Prefer email? contact@driftellabs.com