Terms of Service

1. Agreement to Terms

By visiting our Site or entering into a project engagement with Driftel Labs, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use the Site or engage our services. These Terms apply to all visitors, clients, and anyone who accesses or uses the Site.

2. Services Description

Driftel Labs provides AI-powered voice and chat agent development, conversational AI consulting, and related technical services for service businesses and SaaS products. Our services may include, but are not limited to:

• Design and development of AI voice agents and chat agents
• Integration of conversational AI into existing products and workflows
• Discovery, scoping, and strategic consulting engagements
• Ongoing support, iteration, and optimisation of deployed agents

The specific scope, deliverables, timeline, and pricing for any client engagement will be defined in a separate written agreement or statement of work (“SOW”) between Driftel Labs and the client. In the event of any conflict between these Terms and a signed SOW, the SOW will prevail with respect to that specific engagement.

3. Intellectual Property

All content on the Site, including text, graphics, logos, and code, is the property of Driftel Labs and is protected by applicable Canadian and international intellectual property laws. You may not reproduce, distribute, or create derivative works from Site content without our express written permission.

With respect to client projects, intellectual property ownership will be governed by the terms set out in the applicable SOW. Unless otherwise agreed in writing, Driftel Labs retains ownership of all proprietary tools, frameworks, methodologies, and pre-existing intellectual property used in delivering services. Upon full payment of all amounts due, Driftel Labs will assign to the client the rights to the client-specific deliverables as specified in the SOW.

4. Client Responsibilities

To enable Driftel Labs to deliver services effectively, clients agree to:

• Provide timely access to required systems, data, and stakeholders
• Supply accurate and complete information relevant to the project scope
• Review and provide feedback on deliverables within agreed timeframes
• Ensure that any materials or data provided to Driftel Labs do not infringe the rights of any third party
• Comply with all applicable laws in connection with their use of our deliverables

Delays caused by a client's failure to meet these responsibilities may affect project timelines and may result in additional fees.

5. Payment Terms

Project pricing is established following a discovery engagement and is documented in a signed SOW before work begins. Our standard payment structure is milestone-based, with invoices issued at agreed project milestones. Unless otherwise specified in the SOW:

• A deposit is required before work commences on any project
• Invoices are payable within 14 days of the invoice date
• Late payments may be subject to interest at a rate of 1.5% per month
• All fees are quoted in Canadian dollars (CAD) unless otherwise agreed
• Applicable taxes (including HST) will be added where required by law

Driftel Labs reserves the right to suspend work on a project if invoices remain unpaid beyond their due date.

6. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with a project engagement (“Confidential Information”). Confidential Information includes, but is not limited to, business strategies, technical data, customer information, and project specifications.

Neither party will disclose the other's Confidential Information to third parties without prior written consent, except as required by law or regulation. This obligation of confidentiality survives the termination of any engagement for a period of three (3) years.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Driftel Labs, its directors, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or our services, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to a specific client engagement will not exceed the total fees paid by the client to Driftel Labs in the three (3) months immediately preceding the event giving rise to the claim.

The Site and its content are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

8. Termination

Either party may terminate a project engagement by providing written notice in accordance with the terms set out in the applicable SOW. In the absence of a specific termination clause in the SOW, either party may terminate by giving 14 days' written notice.

Upon termination, the client is responsible for payment of all fees for work completed up to the termination date. Driftel Labs will deliver all completed work product to the client upon receipt of all outstanding amounts owed.

We reserve the right to terminate or suspend access to the Site at any time, without notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties.

9. Governing Law

These Terms and any disputes arising out of or relating to them or to the services provided by Driftel Labs are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Ontario, Canada for the resolution of any disputes.

10. Contact Us

If you have any questions about these Terms, please contact us at:

11. Changes to These Terms

We may revise these Terms from time to time. When we do, we will update the effective date at the top of this page. Material changes will be communicated where reasonably practicable. Your continued use of the Site or engagement with our services after any changes take effect constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.