Question 1

Can you build for our industry?

Accepted Answer

Almost certainly yes. The architecture we use — three-layer prompting, domain intelligence, retrieval over business knowledge, escalation routing — generalizes to any industry with meaningful conversation volume and routable workflows. Medical, legal, real estate, hospitality, e-commerce support, financial services — all in scope.

Question 2

Voice, chat, or both?

Accepted Answer

Whatever the customer experience needs. Many engagements start with one channel and expand to the other — we design the architecture so that's easy from day one, not a costly retrofit later.

Question 3

What does a typical pilot look like?

Accepted Answer

One week of discovery, 2–4 weeks to a working pilot, then production rollout over 4–10 weeks depending on integration depth. Pricing is scoped against the discovery output — never estimated cold.

Question 4

Do you handle ongoing operations or just the build?

Accepted Answer

Either. Some clients take the build and operate it themselves. Others retain us for ongoing prompt iteration, model updates, channel expansion, and on-call support. We'll recommend the model that fits your team.

Question 5

How do you handle voice quality and latency?

Accepted Answer

Latency is everything in voice. We host critical infrastructure on platforms chosen specifically to avoid the cold-start problem that kills the experience. We use premium voice synthesis tuned for warmth, and we adjust voice, pacing, and interruption handling per industry.

Question 6

What about hallucinations and accuracy?

Accepted Answer

Every agent is grounded in business-specific knowledge and instructed not to improvise on bookings, pricing, or commitments. We design explicit escalation paths so the agent knows when to hand off to a human — and we tune those paths during the pilot.

Question 7

What does this realistically cost to run?

Accepted Answer

Three runtime cost layers: model inference, voice synthesis (voice only), and telephony or messaging. Chat is typically cheaper per interaction than voice. We model your actual conversation volume into a real number during discovery — no hand-waving.

Question 8

Do you sign NDAs?

Accepted Answer

Yes — we'll send our standard one before discovery if you don't already have your own.